Refund & Return Policy

We have a 100% return policy, which means you can have a complete refund in 4 days of receiving the product if you are not satisfied with the quality.

To start a return, you can contact us at hello@tio.farm. If your query is accepted, we’ll refund the amount minus any transaction charges. 

You can always contact us for any return question at hello@tio.farm.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
We do not have an exchange option.


Refunds 
We will notify you once we’ve received your query, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.